Shipping policy
Shipping Policy
At TEODORA, we are committed to delivering your orders efficiently and reliably through our shipping partner, UPS. Our shipping policy outlines our shipping destinations, estimated delivery times, and associated rates.
We exclusively use UPS for all shipping services to ensure reliable and secure delivery of your orders.
Shipping Policy
Shipping Destinations
We currently offer shipping within the United States.
Processing and Shipping Times
As each piece is made to order, please allow 4-5 weeks for creation and shipping. We take great care in crafting your custom piece to ensure it’s as unique and beautiful as you’ve envisioned.
Shipping Rates and Delivery Times
Shipping rates and estimated delivery times will be calculated at checkout based on your location.
Order Tracking
Once your order has shipped, you will receive a tracking number via email to monitor your package’s journey.
Address Accuracy
Please ensure that your shipping address is complete and accurate when placing your order. TEODORA is not responsible for packages lost or delayed due to incorrect or incomplete addresses. If an error occurs, please contact us immediately at admin@shopteodora.com to resolve the issue.
Undeliverable Packages
If a package is returned to us due to an undeliverable address, additional shipping costs may apply for resending the item. Refunds for returned packages are subject to our Refund Policy.
Lost or Damaged Packages
While UPS ensures secure delivery, we understand that issues may occur. If your package is lost or damaged in transit, please contact us at admin@shopteodora.com with your order details. We will work closely with UPS to resolve the matter promptly.
Contact Information
For any questions regarding your order, please contact us at admin@shopteodora.com.
Thank you for choosing TEODORA. We value your trust and aim to provide a seamless shopping experience.