Refund policy
We value your satisfaction and strive to ensure your shopping experience with us is exceptional. Please review our return and refund guidelines below.
Returns
We offer a 30-day return policy, giving you 30 days from the date of delivery to request a return.
To be eligible for a return, items must:
- Be in their original condition, unworn and unused.
- Include all tags and be in the original packaging.
- Be accompanied by the receipt or proof of purchase.
To initiate a return, contact us at admin@shopteodora.com. We will provide a return shipping label and detailed instructions for sending back your item. Returns must be authorized before being sent to the following address:
[INSERT RETURN ADDRESS]
Please note: Items returned without prior authorization will not be accepted.
For any return-related inquiries, feel free to email us at admin@shopteodora.com.
Damaged or Incorrect Items
Please inspect your order upon reception, if your order arrives damaged, defective, or incorrect, please email us immediately at admin@shopteodora.com with photos of the item and packaging. We’ll evaluate the issue and resolve it as quickly as possible.
Non-Returnable Items
Certain items are not eligible for returns:
- Custom or personalized jewelry.
- Gift cards.
- Sale or discounted items.
If you have any questions about your item’s eligibility for return, don’t hesitate to contact us.
Refunds
Once we receive and inspect your returned item, we’ll notify you of the refund approval status. If approved, refund will be processed to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process and post the refund to your account. If more than 15 business days have passed since your refund was approved and you haven’t received it, contact us at admin@shopteodora.com.
If you have further questions or need assistance, our team is here to help. Email us anytime at admin@shopteodora.com.